Return & Refund Policy
Thank you for purchasing your steam iron from us. Please read our return and refund policy carefully before placing an order.
General Policy:
- Returns are accepted within 7 days of purchase only in the case of factory defects.
- Products must be unused, in their original packaging, and returned with proof of purchase.
- Shipping, drop-off, and pick-up costs related to, exchanges, or warranty claims are the sole responsibility of the customer.
Warranty Policy by Country of Origin:
| Country of Origin | Warranty Period | Notes |
|---|---|---|
| China | No Warranty | No warranty support provided for Chinese-origin products. |
| Korea | 6 Months | Covers service only. Parts replacement not included. |
| Turkey | 6 Months | Covers service only. Parts replacement not included. |
| USA | 6 Months | Covers service only . No free part replacements. |
| Argentina | 6 Months | Covers service only . No free part replacements. |
| Italy | 6 Months | Covers service only . No free part replacements. |
Parts Replacement Policy:
Please read our parts replacement policy carefully before purchasing.
- Any replacement of internal or external parts is at the customer's own cost.
- The warranty does not cover consumables, accessories, or parts subject to wear and tear.
- Parts must be purchased separately if needed during or after the warranty period.
- We do not offer complimentary parts or repairs under warranty.
- Only original parts are recommended to maintain product safety and performance.
If you have any questions, feel free to contact us before making a purchase.
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