Penguin PEN520 Gravity Feed Electric Steam Iron

Return & Refund Policy

Thank you for purchasing your steam iron from us. Please read our return and refund policy carefully before placing an order.

General Policy:

• Returns are accepted within 7 days of purchase only in the case of factory defects.
  
• Products must be unused, in their original packaging, and returned with proof of purchase.
  
• Shipping, drop-off, and pick-up costs related to, exchanges, or warranty claims are the sole responsibility of the customer.

Warranty Policy by Country of Origin:

Parts Replacement Policy:

Please read our parts replacement policy carefully before purchasing.

• Any replacement of internal or external parts is at the customer's own cost.
• The warranty does not cover consumables, accessories, or parts subject to wear and tear.
• Parts must be purchased separately if needed during or after the warranty period.
• We do not offer complimentary parts or repairs under warranty.
• Only original parts are recommended to maintain product safety and performance.

If you have any questions, feel free to contact us before making a purchase.